Refund Policy
Last updated: January 2026
1. Overview
At BTSCARS, we understand that plans change. This Refund Policy outlines the conditions under which cancellations and refunds are processed. By making a booking with us, you agree to the terms set out below.
2. Cancellation by You
The following cancellation schedule applies to all bookings:
| Notice Period | Refund |
|---|---|
| More than 48 hours before journey | 100% full refund |
| 24 – 48 hours before journey | 50% refund |
| Less than 24 hours before journey | No refund |
| No-show | No refund |
3. How to Cancel
All cancellation requests must be submitted in writing by emailing btsminicabs@gmail.com with your booking reference number. Cancellations are not accepted by phone. The cancellation time is recorded as the time we receive your written request.
4. Refund Processing
Approved refunds are processed within 5–10 business days of the cancellation confirmation. Refunds are issued to the original payment method used at the time of booking. We are not responsible for any delays caused by your bank or card provider.
5. Cancellation by BTSCARS
In the rare event that BTSCARS must cancel your booking due to circumstances within our control, you will receive a full refund within 5 business days. We will make every reasonable effort to notify you as early as possible and offer an alternative vehicle or rescheduled booking where possible.
6. Non-Refundable Items
The following charges are non-refundable under any circumstances:
Waiting time charges already incurred
Additional stops or detours already completed
Tolls, parking, or congestion charges already paid on your behalf
Booking amendment fees
7. Force Majeure
BTSCARS will not be held liable for cancellations caused by events outside our reasonable control, including but not limited to severe weather, natural disasters, civil unrest, or government action. In such cases, we will work with you to rebook your journey or issue credit where possible.
8. Disputes
If you are unhappy with a refund decision, please contact us directly at btsminicabs@gmail.com . We aim to resolve all disputes fairly and promptly. If we are unable to reach a resolution, you may escalate the matter through the appropriate UK consumer dispute resolution channels.
9. Contact Us
For any refund-related queries, reach us at:
btsminicabs@gmail.com
+44 7368 877853
Bright Travel Solutions Ltd, United Kingdom